Sandra Ellis, MD Internal Medicine in Brandon, FL

Dr Ellis did not listen to my concern, spoke over me and dismissed my questions. She began with saying she had reviewed my chart and the multiple messages between care providers and my "oxycodone" pain medication. My wife and I both responded in surprise because I am not taking any narcotics and have not been prescribed any narcotics. We had to repeatedly tell her that I was only taking advil, ice and volatren gel for my foot pain. She said "well its not an emergency just wait for the MRI of the foot and see the orthopedic". My wife said, we understand and will f/u with the orthopedic but our concern is that the pain and swelling has migrated from foot to the knee on one leg and now has gone to the left leg and we are concerned since I have an autoimmune disorder. Dr. Ellis at this point did not answer us, turned around but left the room. The appointment was over, the nurse bought in paper work. The entire interaction seemed like she did not have any inclination to provide care to me. Her attitude and mannerism were not of a concerned physician but as If I was an irritation to her schedule. This was the worst office visit in my 15 years using TGH/USF services. I want a refund back for wasting my time.

This was our first visit with Dr. Sandra Ellis, and unfortunately, it was a very disappointing experience. My mom tested positive for COVID at home and had been dealing with a severe cough, so we brought her in to be evaluated. When the doctor came into the room, she didn't ask about my mom's symptoms, how she was feeling, or when her symptoms started. She simply listened to her lungs and told us that medication had already been sent to the pharmacy. I immediately explained that we did not want Paxlovid because my mom had a very serious reaction to it last year that resulted in a hospital visit. It felt like the doctor had assumed the only reason we came in was to get Paxlovid, without taking the time to understand my mom's condition or concerns. I also specifically asked if she could prescribe something to help with my mom's cough, since that was one of her main symptoms. Before we left, the medical assistant handed us the discharge paperwork, and it still listed Paxlovid as the prescribed medication. The medical assistant had to go back and ask the doctor to correct it. I understand that COVID may not be treated as urgently as it was a few years ago, but every patient still deserves to be asked about their symptoms and receive individualized care. We left feeling rushed, unheard, and disappointed with the overall experience.

Good

This was never experienced at this time. The dr did not do an exam or anything. She did not address any of my issues I went there for.

She's been my doctor for the last 5 years and I always say that I want to change her because I find her insensitive and she seems to talk to me as if I don't know what I'm talking about and makes me feel as if she's talking to me as if I'm a child. She will talk to me and answer my questions where she makes me feel like she's dumbing me down. Only reason I haven't changed is because I just don't feel like trying to find a new doctor. The location is convenient and nurses are kind.